Returns & Exchanges
We want you to be fully satisfied with your Tonal experience; if you are not happy with your purchase, you can return your trainer within 30 days of installation for a full refund. Our goal is to ensure your fitness journey starts on your terms with total peace of mind.
Initiate Your Request
Contact our Customer Care team within 30 days of your installation date to begin the return process and receive your Return Authorization.
Schedule Deinstallation
Our professional installation partners will contact you to schedule a time to safely remove the Tonal trainer from your wall.
Pack Your Accessories
Place all smart accessories, including the bar, handles, and rope, into their original packaging or a secure box for the pickup crew.
Receive Your Refund
Once the equipment is returned to our warehouse and inspected, we will process a full refund to your original payment method within 10-15 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing